Frequently Asked Questions

How do I add Hub Guests to sign my child/ren in or out?

1.  Open the Home App.
2. Click "Account".
3. Click the "Hub Guests" menu item.
4. Click the "+" icon in the top right corner of the page.
5. Enter Hub Guest name and email and click "Send Invite".
   • The hub guest will now have 24 hours to set up their password.

Hub Guest Steps

1. Hub Guest will receive an email to create their password (may be marked as junk or spam).
2. Hub Guest should create an Xplor ID by logging in to https://login.myxplor.com/
3. Hub Guest must select "Merge Profiles". Follow the prompts from there!

Please note, Hub Guests do not have access to the Xplor Home app. They will sign your child/ren in/out via the iPads at the Service. 

Why do I need to authorise someone else to pick up my child?

When arranging an authorised person to collect your child/ren on behalf of a parent, we require notice of this in writing to meet our obligations under the National Law and Regulations (Regulation 99). All authorisations must be updated by the parent in the Xplor Home app.

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If the person is picking your child/ren up for the first time, please contact the Service and advise the office team of the name of the person picking up your child/ren. They must be a Hub Guest in your Home app and have set up their password before collecting or dropping off your child/ren. When they arrive at the Service, they will be required to report to the OSHC office to present their ID for verification against our enrolment records.

As the Hub Record (roll) is a legal document, children under the age of 18 must not use the Hub (iPad) at any time. You must also never give your phone number and PIN/email and password to any other person, as these are a way to identify you under the Family Assistance Law. It is a very quick process for you to set up a Hub Guest through your app, please see the "How do I add Hub Guests to sign my child in or out?" FAQ for further instructions.

How do I remove a Hub Guest or Emergency Contact from my account?

To remove a contact that is no longer authorised to collect your child/ren, we require notice of this in writing. Please email manager@sherwoodoshc.com.au and we will remove this contact on your behalf.